Job Opportunities at ZMicro

SUMMARY:
Under general supervision with a broad scope of responsibility, performs customer support activities involving the installation, modification, and repair of complex equipment and systems. Provides pre-post-sales support. Represents the company in a customer support role and is responsible for customer satisfaction with equipment and servicing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order.
• Resolves customer concerns.
• May work with other departments to resolve complex problems.
• Tracks support calls and on-site installations utilizing salesforce.com and QAD.
• Isolates equipment start-up malfunctions and takes corrective action.
• Trains customer personnel in equipment operation and maintenance responsibility.
• Makes technical presentations and has expert knowledge of company products.
• Assists in the evaluation and testing of new products.
• Travels to customer sites local and overnight, with up to 75% travel time.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write customer-facing documentation in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will be varied dependent on the customer environment. There is a reasonable expectation that the employee will be subjected to cold air server rooms, hot or dusty environments, machine shops, and IT or lab environments. While performing the duties of this Job, the employee is frequently
exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.

EDUCATION and/or EXPERIENCE:
Technical degree; or five+ years related experience and/or training; or equivalent combination of education and experience.

A+ Certification

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Inventory software; Spreadsheet software, and Word Processing software.

REQUIREMENTS:

•  Customer Focus – Responds promptly to customer needs; Resolves customer problems; Manages difficult or emotional customer situations; Solicits customer feedback to improve service. Responds to requests for service and assistance.
• Teamwork/Respect – Balances team and individual responsibilities; Works effectively with employees  in other departments as well as own; Gives and welcomes feedback; Contributes to building a positive team spirit; Shows respect and sensitivity to others.
• Profitability – Understands personal role in company profitability; Contributes to overall company profitability; Recognizes opportunities to improve profitability; Realizes the value of company success.
•  Diligence/Initiative – Works diligently to achieve goals; Accepts new tasks with enthusiasm; Meets challenges with resourcefulness; Develops new ideas; Recommends better ways; Recognizes and suggests new areas for further development.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Technical Skills – Possesses expert knowledge of ZMicro products; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Oral Communication – Presents technical product information in a clear, logical, and comprehensive manner; Listens and gets clarification; Responds well to questions.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Self-Starter – Tackles tasks and projects without being prompted; Sets goals and goes on to achieve them.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Handles obstacles well; Adapts to changes in the work environment; Views challenges as opportunities; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability – Keeps time commitments; Arrives at customer sites as scheduled; Displays willingness to work long hours to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Zmicro is an Equal Opportunity Employer. Zmicro does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

SUMMARY:
As a team member at ZMicro you will have influence and make an important impact by applying your expertise and skills to support our customers. ZMicro works with all branches of the military and is uniquely positioned to address the advanced requirements of special ops and elite forces with its customized, rugged computing solutions. You will support the team in the development of new solutions and exciting technologies directly supporting the U.S. Military. You will be an important member of a talented team and will be part of unleashing the company’s tremendous growth potential.

ZMicro is seeking a qualified candidate for this challenging and rewarding Electronic Tester II position that will perform circuits, components, instruments, and mechanical assembly tests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Set up standard test apparatus or equipment to conduct functional and operational testing for the evaluation and performance of production devices.
• Operate various diagnostic testing software using PC-aided diagnostic tools on sub-assemblies and completed units to verify product conformance to processing and company specifications.
• Follow defined procedures for testing assigned product assemblies.
• Provide manufacturing support to engineering and manufacturing teams for process research and documentation.
• Recognize and communicates to the supervisor any test difficulties and product faults concisely and promptly.
• Perform preventative maintenance and upkeep of department test equipment and fixtures.
• Interpret and evaluate processing data to apply to reports, compiling and auditing process documentation.
• Create reports, charts, and graphs to describe and illustrate faulty characteristics, malfunctions, deviations from design specifications, and functional limitations.
• Assist in writing testing or criteria documents and research for creating such documents to describe in layman’s terms functional and technical characteristics of products for testing.

Minimum Requirements:

• High School Diploma or Equivalent.
• A+ Certification or 4 years of Computer Systems Testing and or Functional Testing of computers and related products preferably in a manufacturing environment.
• Solid and functional understanding of desktop and laptop computers, peripherals, anstorage devices.
• Good understanding of Operating Systems including Windows and Linux.
• Strong English Communications skills are a must.
• Strong organizational and communication skills are a must.
• Demonstrated ability to work independently.
• Proficient written, oral, and computer skills – PC.
• Good Multitasking skills.
• Works well in a team environment.

Salary Range: $51,000-$55,000 annually

Zmicro is an Equal Opportunity Employer. Zmicro does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

SUMMARY:
As a team member at ZMicro you will have influence and make an important impact by applying your expertise and skills to support our customers. ZMicro works with all branches of the military and is uniquely positioned to address the advanced requirements of special ops and elite forces with its customized, rugged computing solutions. You will support the team in the development of new solutions and exciting technologies directly supporting the U.S. Military. You will be an important member of a talented team and will be part of unleashing the company’s tremendous growth potential.

Receives, stores, and distributes material, equipment, and products within the establishment by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Work within company guidelines and policies to ensure warehouse functions are consistent with procedures defined for this level after being trained.
  • Weighs or counts items for receiving and distribution to multiple manufacturing plants in San Diego.
  • Fills requisitions and work orders or issues material for distribution to assembly lines using manual and computerized programs.
  • Packs finished goods and materials for shipment to customer locations using various freight carrier methods and systems
  • Receives material components and assemblies from suppliers to support manufacturing, engineering, and customer service operations.
  • Performs other related duties as needed or assigned.
  • Drives company vehicles as needed or picks up company goods
  • Knowledge of UPS, FED EX applications

Requirements:

• High School diploma or General Education Degree (GED) or one to three months related experience and training; or equivalent combination of education and experience.
  • Excellent reading, writing, and math skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Good communications skills
  • Strong computer skills
  • Ability to meet deadlines
  • Must be able to lift and move up to 50 lbs.
  • Valid CA Driver’s License; Clean DMV Record
  • Skill: Applies acquired job skills and company policies and procedures to complete the assigned task.
  • Job Complexity: Works on semi-routine assignments but recognizes the need for occasional deviation from accepted practice.
  • Supervision: Normally follows established procedures on routine work; requires instruction only on new assignments.

Salary Range: $20.00 – $21.00 per hour

Zmicro is an Equal Opportunity Employer. Zmicro does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

SUMMARY:
As a team member at ZMicro you will have influence and make an important impact by applying your expertise and skills to support our customers. ZMicro works with all branches of the military and is uniquely positioned to address the advanced requirements of special ops and elite forces with its customized, rugged computing solutions. You will support the team in the development of new solutions and exciting technologies directly supporting the U.S. Military. You will be an important member of a talented team and will be part of unleashing the company’s tremendous growth potential.

ZMicro is seeking a Quality Control Inspector who can inspect our products to confirm they meet specification. This individual will document the results of inspections including generating non-conforming reports when necessary. We are looking for a highly organized, methodical professional with a high degree of attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Perform incoming inspection on circuit boards (PCBs), circuit board assemblies (PCAs), LCDs, and other parts as necessary.
  •    Perform work-in-progress and final inspection of ruggedized workstations, displays, and imaging systems.
  •    Perform visual inspection, and dimensional and functional verification.
  •    Utilize a variety of calibrated tools such as calipers and pin gages.
  •    Assist in the development of documented inspection procedures for new and revised products.
  •   Maintain accurate records in both electronic and manual record-keeping systems.

Minimum Requirements:

• At least three years of experience as a QC Inspector
  •    Read and understand component and assembly drawings
  •    Read and understand specifications
  •    Lift up to 25 pounds
  •    Experience with electronics and electronic components is preferred
  •    IPC-A-610 certification is preferred

Salary Range: $46,500-$50,000 annually

ZMicro is an Equal Opportunity Employer. ZMicro does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.