What type of Customer Service Support does ZMicro provide?
For customer service support between 8:00 AM to 5:00 PM Pacific Standard Time, call 858-831-7040 to reach our Customer Service Department. You may also contact ZMicro's Customer Service via email at firstname.lastname@example.org.
To learn more about ZMicro's many customer/product support options, please view our Warranty Plans web page.
How do I return a ZMicro product?
An RMA number can be requested via email (email@example.com) or via phone at 858-831-7040. To help expedite the process, please have the following information available when calling or emailing ZMicro:
• Model number
• Serial number
• Date of purchase
• Your ship-to address and any special shipping requirements
• Specific and detailed description of the problem
ZMicro Customer Service will process your RMA request and if it is determined that your product needs to be returned for replacement or repair, a Customer Service representative will issue you a Return Merchandise Authorization (RMA) number and return instructions. An RMA number is required to return a product to ZMicro, regardless of the reason for the return.
If the product fails after the warranty has expired?
What ZMicro will do:
After obtaining a PO covering the evaluation fee of $200 per product, we will issue an RMA for return of the product having issue. This evaluation fee will be rolled into the quote for repair if repairs are authorized. The product will be evaluated and a quote generated for parts and labor. Labor charges for out of warranty repairs will be charged at a rate of $150 per hour. After obtaining a PO covering the quoted amount for repair; we will repair or replace the defective parts and return it to you. Z Microsystems will charge shipping and handling costs for all out of warranty RMA’s. Out of warranty repairs will be warranted for 30 days.
What you need to do:
Go to the RMA Request Form page of our web site and fill out the RMA request form. When the RMA number is issued to you, return only the defective part to ZMicro; do not return working parts unless specifically requested to do so. You will need a Purchase Order Number so we may invoice you after repairs are completed.
Note: ZMicro offers extended warranties. Please contact Customer Service Department for more information.
Back up all data that needs to be kept; Safeguarding of data is the responsibility of the customer.
9820 Summers Ridge Road
San Diego, CA 92121
Attn: Customer Service RMA #
Observe all Static Precautions as detailed in Standard ANSI/ESD S20.20 which can be reviewed through the Electrostatic Discharge Association
Use sturdy packing boxes in good shape with sufficient tape to ensure box remains in proper condition throughout shipment. It is advisable to ship your product back in the original packaging, providing it is in serviceable condition.
Use sufficient padding/packing material to insulate the product from shipping damage. Do not use foam peanuts or other loose packing material as product will shift during shipment. ZMicro is not responsible for damage occurring during shipment due to improper/insufficient packaging.
Write the RMA # prominently on the outside of the packaging to ensure proper routing once received at ZMicro.
Ship freight pre-paid via means, which provide tracking information for your product.
It is advisable to insure your shipment against damage. ZMicro is not responsible for damage occurring during shipment. In the event of damage during shipment, you will need to make a claim with your shipping agent.