Returned Merchandise Authorization

What type of Customer Service Support does Z Microsystems provide?

During Business Hours:
For customer service support between 8:00 AM to 5:00 PM Pacific Standard Time, call 858-831-7040 to reach our Customer Service Department.
You may also contact Z Microsystems' Customer Service via email at customer.service@zmicro.com .
To learn more about Z Microsystems' many customer/product support options, please view our Warranty Plans web page.

How do I return a Z Microsystems product?

You can request an RMA number from our web site. Click here for the RMA Request Form.
After sending the RMA Request Form, a Customer Service representative will contact you to finalize your RMA request. If it's determined that your product needs to be returned for replacement or repair, a Customer Service representative will issue you a Return Merchandise Authorization (RMA) number and return address. An RMA number is required to return a product to Z Microsystems, regardless of the reason for the return. The following information is required when returning Z Microsystems products:

• Model number
• Serial number
• Date of purchase
• Your ship-to address and any special shipping requirements
• Specific and detailed description of the problem

How do I ship the product?

Back up all data that needs to be kept; Safeguarding of data is the responsibility of the customer.
Ship to:

Observe all Static Precautions as detailed in Standard ANSI/ESD S20.20 which can be reviewed through the Electrostatic Discharge Association www.esda.com
Use sturdy packing boxes in good shape with sufficient tape to ensure box remains in proper condition throughout shipment. It is advisable to ship your product back in the original packaging, providing it is in serviceable condition.
Use sufficient padding/packing material to insulate the product from shipping damage. Do not use foam peanuts or other loose packing material as product will shift during shipment. Z Microsystems is not responsible for damage occurring during shipment due to improper/insufficient packaging.
Write the RMA # prominently on the outside of the packaging to ensure proper routing once received at Z Microsystems.
Ship freight pre-paid via means, which provide tracking information for your product.
It is advisable to insure your shipment against damage. Z Microsystems is not responsible for damage occurring during shipment. In the event of damage during shipment, you will need to make a claim with your shipping agent.

How does Z Microsystems handle warranty returns?

What Z Microsystems will do:
Z Microsystems Customer Service will receive your product and inspect it for obvious shipping damage. We will perform initial evaluation to determine best course of action in handling your RMA. We will repair or replace, at our option, components within your unit to bring it to an operational state. Due to material availability it may become necessary to provide upgraded product in lieu of fixing the RMA product. The product will be tested for functionality, burned in and checked by Quality Assurance. Your product will then be shipped back to you.
What you need to do:
Use the RMA Request Form page of our website and fill out the RMA request form. When the RMA number is issued to you, return only the defective part to Z Microsystems; do not return working parts unless requested to do so. Follow instructions given by Customer Service Personnel regarding your specific return.

If the product fails after the warranty has expired?

What Z Microsystems will do:
After obtaining a PO covering the evaluation fee of $200 per product, we will issue an RMA for return of the product having issue. This evaluation fee will be rolled into the quote for repair if repairs are authorized. The product will be evaluated and a quote generated for parts and labor. Labor charges for out of warranty repairs will be charged at a rate of $150 per hour. After obtaining a PO covering the quoted amount for repair; we will repair or replace the defective parts and return it to you. Z Microsystems will charge shipping and handling costs for all out of warranty RMA’s. Out of warranty repairs will be warranted for 30 days.
What you need to do:
Go to the RMA Request Form page of our web site and fill out the RMA request form. When the RMA number is issued to you, return only the defective part to Z Microsystems; do not return working parts unless specifically requested to do so. You will need a Purchase Order Number so we may invoice you after repairs are completed.
Note: Z Microsystems offers extended warranties. Please contact Customer Service Department for more information.